Stain Removal


We offer carpet and rug stain removal services across Bournemouth, Poole, Christchurch and surrounding areas.

As a Woolsafe Approved Service Provider we specialise in carefully treating high quality tufted and woven wool fibres and all styles of synthetic fibres including polyester, acrylic, nylon, polypropylene and wool mixes.  We are a Jacaranda Carpets cleaning partner and are able to offer stain removal on Tencel and viscose carpets.

We are normally able to remove many of the common problem stains but some stains will be more difficult especially if diy cleaning has taken place. 

We take care to ensure the stain is treated in the safest way so as to prevent any damage to the carpet, rug or upholstery but with the maximum chance of removal.

If you have spilled a drink or any other fluid on your carpet make sure you don't rub the area or it may cause irreversible damage.  Dry, white paper towels are the best start for liquids as they will absorb surprising amounts of fluid before you would have to do anything else. Gently blot onto the affected area and check if any of the spill is removed. Solids can be scooped up with a spoon before blotting with kitchen towels.  If you feel you have to use cleaning products to attempt to remove the spillage then using a Woolsafe Approved product would be a good choice as it will be effective without causing damage to the fibres.

four dye stains on a wool carpet caused by wet clothes dripping onto the carpet

Colour stains

Care must be taken with stains that contain colours as incorrect treatment can set the dyes into fibres especially natural ones. Products containing active oxygen or bleaching agents can discolour fibres so we would advise against their use on wool or other natural fibres.

The four dye marks have been treated with spot treatments and are reacting to this and reducing in strength

Pre treatment

Treating the stains can require different techniques and products. We select the best treatments to use for individual stains and allow time for them to work. multiple treatments may be required to ensure complete removal of all parts of the stain.

The four dye marks have been treated and extracted fully to remove them

Full removal

Stain removal can be a challenge but we are able to use many industry approved solutions to help us remove stains. We would discourage the use of consumer products as this can reduce the chances of us removing some stains.

This shows a polypropylene carpet which has oil stains from an electric rising armchair

Oil stains

To remove oil stains techniques using solvent gels would be required. These gels sit on the surface and slowly dissolve the oil content allowing them to be removed more successfully than with normal cleaning solutions which being thinner may soak into the fibres and affect the adhesive and backing.

The oily marks have been trearted with a surface gel for oil and grease removal

Gel cleaning

The gels are applied to the stain to cover all areas.  A spatula is then used to spread it around and bring it into contact with all the oil or grease on the pile only.  After fully covering the area the gel will be left on the fibres until it is fully suspended before being extracted.

Following hot water extraction cleaning the oil marks were fully removed

Drying and pile setting

After cleaning the area we will hopefully have removed the traces of oil and can thouroughly rinse the area with an Eco-friendly product to ensure no residues are left behind. The pile can be reset and driers can be used if the area needs to be dried out before being returned to use.

A wool carpet with a green circular stain from a bathroom cleaning product
The same carpet with the green stain but it has been fully removed

Some do's and dont's

Don't scrub or rub the carpet.....

It's the worst thing you can do as any pile distortion caused, will be permanent even if the stain can be removed.

*  Scoop up solids with a spoon then blot

*  Blot liquids with plain kitchen towels

*  Only use stain removal products sparingly

*  Always use Woolsafe Approved solutions on

wool to prevent Ph damage

A white dining room chair with a red wine stain on the back and base
The white dining room chair with the red wine stain fully removed